Teacher Success Associate

Organization 

The ASSISTments Foundation is a growing non-profit that spun out of Worcester Polytechnic Institute in 2019. Our founders, Cristina and Neil Heffernan, are former math teachers who could never find enough time to give students feedback and analyze data to plan instruction. They developed ASSISTments, a best-in-class math practice and assessment platform, to enable K-12 math teachers to assign high quality content and to use powerful data and reporting to better meet their students’ needs. 

ASSISTments is the most rigorously studied and proven edtech solution on the market. The ASSISTments Foundation is focused on 1) scaling ASSISTments and 2) engaging in innovation and research, in partnership with the ASSISTments Lab @ WPI. We reached 95,000 students last year and are focused on accelerating this growth.

Opportunity for Impact

We are seeking a Teacher Success Associate to support teachers and district partners in successfully implementing ASSISTments, contributing to our marketing efforts to tell a compelling story about teacher impact, and build community amongst our users. Reporting to the Director of Product and Program Operations, this role combines teacher and partner success, customer support, onboarding, and content development to ensure educators have a seamless and impactful experience with our platform. If you’re a master problem-solver, effective communicator, and have a passion for supporting educators, this is an exciting opportunity to make a meaningful impact!

Role and Responsibilities

Training and Onboarding 

• Create and maintain clear, engaging user guides, FAQs, and training materials in both written and video formats to support user onboarding and ongoing success.
• Support the planning and logistics for training sessions (e.g. scheduling, pre and post-training emails, survey set up), ensuring teachers and schools are successfully set-up before training sessions 
• Maintain demo accounts and guides.
• Conduct introductory training sessions and product demonstrations tailored to teacher and district needs (primarily virtual)
• Provide virtual support and troubleshooting to users and school partners with account setup, for example navigating LMS integration (Google Classroom, Canvas, Schoology, Edlink, Insights Hub), to ensure a seamless onboarding experience.
• Identify and implement improvements to teacher and district onboarding, and teacher training.

Ongoing Technical and User Support 

• Respond to educator and school/district partner issues via “helpdesk” 
• Troubleshoot technical issues, ensuring timely resolution and communication.
• Maintain customer support templates and identify areas for improvement.
• Ongoing communication with educators and IT staff in key partner sites to ensure smooth technology adoption.

• Help test new features before product release

Marketing & Communications Support

• Help coordinate communications related to webinars and training events.
• Support the Marketing Manager in creating community among educators in our Facebook group.
• Support marketing manager in creating videos, stories, testimonials and other collateral that highlights teacher voice and real examples of teacher success in the classroom

Professional Qualifications

• Bachelor’s degree in Education, Math Education, Marketing, Communications, or a related field.
• 3+ years of experience in customer support, onboarding, or training for an edtech or technology product.
• Strong technical skills and ability to learn new technologies quickly.
• Experience with LMS platforms such as Google Classroom, Canvas, and Schoology.
• Familiarity with tools such as Freshdesk, HubSpot, and Edlink.
• Strong problem-solving and troubleshooting abilities.
• Excellent organizational and time-management skills, with the ability to prioritize multiple tasks.
• Strong written and verbal communication skills, with a customer-focused approach.

Preferred Qualifications

• Background in professional learning, training, or instructional coaching.
• Previous experience supporting marketing and community building.   
• Comfortable speaking on camera and recording voice-overs, with experience in video editing.

Personal Characteristics

• Proactive, self-motivated, and adaptable in a fast-paced environment.
• Strong relationship-builder who enjoys working directly with educators.
• Detail-oriented yet able to see the bigger picture of ASSISTments’ impact.
• Committed to equity, inclusion, and supporting historically underserved students.
• Comfortable collaborating with a team while also working independently.

What TAF Offers

• The ability to work from anywhere in the United States
• The opportunity for flexible work hours
  
  • Medical, Dental, and Vision Insurance with generous company contribution for both employees and dependents
  • FSA and HSA options
  • Life Insurance, Short Term Disability
  • Paid parental leave
  • Retirement plan with company match
  • Five weeks of PTO, five sick days, and sixteen paid holidays
  • Stipend for office set up

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How to Apply

To be considered, please submit a resume and cover letter (both required) to Careers@assistments.org. We are committed to providing reasonable accommodations to individuals with disabilities throughout the hiring process and employment. If you need an accommodation to participate in the application process, please contact Suzanne Grace at careers@assistments.org to discuss your needs.

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Additional Info & Compensation

The salary range for this position is $60,000 - $75,000, with the actual offer determined based upon level of experience and relevant skills. 

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All applicants must reside in the United States and must be legally authorized to work in the United States on a full-time basis. The ASSISTments Foundation is unable to provide sponsorship for employment visa status, now or in the future. 

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As an Equal Opportunity Employer, The ASSISTments Foundation seeks not just to accept differences, but to celebrate and embrace them for the benefit of our staff, our product, and our community. Employment is based solely on someone’s merit and qualifications directly related to their professional competence. We do not discriminate against any employee or applicant on the basis of race, creed, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, age, genetics, protected veteran status, marital status, pregnancy, or any other characteristic protected by law. As an organization, we are committed to an equitable and inclusive work environment because we believe it’s the right way to treat people. 

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Learn More

• Groundbreaking Study Reveals ASSISTments Impact on Math Achievement & Equity 
• PROOF POINTS: The value of one-size-fits-all math homework
• AI Math Research by ASSISTments and WPI highlighted in Forbes
• New AI Math Tutor to Help Students Problem Solve

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